Diving Deeper: Understanding the Client’s Perspective

Video Runtime: 83 Minutes; Learning Assessment Time: 46 Minutes

True client-centered care requires more than setting goals—it demands an understanding of what truly matters to the client. Diving Deeper: Understanding the Client’s Perspective is course 4 of 8 in the Dive Into a Coach Approach^® 1.0 | Core Fundamentals course series. This course equips healthcare professionals with practical communication strategies to uncover client motivations, challenge assumptions, and support meaningful change. Clinicians will learn to ask clarity-driven questions, courageously share observations, and use powerful silence to expand awareness and perspective. These techniques are grounded in evidence-based coaching models and support the International Coaching Federation (ICF) Core Competencies. Designed for athletic trainers, occupational therapists, physical therapists, and speech-language pathologists, this course helps providers in any setting—outpatient, inpatient, school-based, or virtual—foster trust, collaboration, and deeper therapeutic impact through dialogue that goes beneath the surface.

Learning Objectives

• Identify the role of Curiosity and Clarity Questions in the DIVE step of the Dive Into a Coach Approach® Framework
• List five categories of questions that help explore client perspectives
• Select Curiosity and Clarity Questions to support therapeutic alliance
• Highlight the role of the Make an Observation technique in coaching dialogues
• Name one key attribute required to Make an Observation effectively in coaching
• Outline how Make an Observation can support therapeutic relationships
• Identify which core coaching competency aligns with the Powerful Questions Followed by Silence technique
• Clarify three client scenarios where this technique would be most effective
• Select a powerful question that can support client reflection and insight